1. General Returns Policy

We accept product returns under the following conditions:

Eligibility for Returns:

  • Products must be returned within 14 business days from the delivery date.
  • Products must be in their original, unopened packaging and in resalable condition.
  • Our Customer Service team must obtain a return authorization before initiating the return.

Non-Returnable Items:

  • Products that have been opened, used, or tampered with, making them unsuitable for resale.
  • Products specifically sold for seasonal or promotional purposes (e.g., holiday-themed items) that are no longer in demand after the season ends.
  • Products damaged due to improper handling or storage by the customer.
  • Products that were sold at a discount due to their limited shelf life or short expiration date.

Process:

  • Contact Sales@progloworld.com to request a return authorization number (RAN).
  • Provide the invoice, batch numbers (if applicable), and reasons for the return.
  • Approved returns must be shipped back to:
  • Given upon Request
  • within 7 days of receiving the RAN.

Restocking Fee:

  • A 25% restocking fee may apply unless the return is due to a shipping error or product defect.

2. Exchange Policy

We allow product exchanges under these conditions:
  • Exchanges must be initiated within 7 Days of delivery.
  • Products must meet the eligibility criteria in the Returns Policy.
  • Replacement products will be shipped only after we receive the original items.

Exchange Process:

  • Contact us at Sales@progloworld.com to request a return authorization number (RAN).
  • Provide the invoice, batch numbers (if applicable), and reasons for the return.
  • Approved returns must be shipped back to:
  • Given upon Request
  • within 7 days of receiving the RAN.
  • The availability of replacement stock will be confirmed before the exchange is approved.
  • Shipping costs for exchanges may be the distributor’s responsibility unless the exchange is due to a defect or shipping error.

3. Damaged or Defective Products

We take great care to ensure your order arrives in excellent condition. However, if you receive damaged or defective products, the following applies:

Reporting Damages:

  • Notify us within three business days of receiving the shipment.
  • Provide the following details:
  • Invoice number.
  • Photos of the damaged items and packaging.
  • Description of the issue.

Resolution Options:

  • Replacement: Damaged or defective items will be replaced at no additional cost.
  • Credit Note: A credit will be issued for the defective quantity if replacement is not feasible.
  • Refund: Refunds will only be issued in rare cases where neither replacement nor credit is possible.

Important Notes:

  • Retain all original packaging for inspection by the carrier if required.
  • Claims submitted after the reporting window may not be eligible for resolution.

4. Return Shipping Costs

Company Responsibility:

We will cover return shipping costs if the return is due to:
  • Product defects.
  • Errors on our part (e.g., wrong item shipped).

Customer Responsibility:

The Customer covers return shipping for all other reasons.

5. Refund or Credit Process

  • Refunds or credits will be processed within [insert timeframe (business days)] after we receive and inspect the returned items.
  • Credits will be applied to the customer's account for future purchases.

6. Storage and Handling Responsibility

  • Products damaged due to improper handling or storage by the customers are not eligible for returns or exchanges.
  • Ensure all products are stored per the provided guidelines to maintain quality.

7. Terms and Conditions

  • Unauthorized returns will not be accepted.
  • Any order discrepancies must be reported within three business days of delivery.
  • All policies are subject to change at our discretion and with prior notice to customers.